The Best Kind of Customer Service
My Kindle has been having some random, intermittent issues since Christmas, and since I has having issues transferring files to it from my computer, I called up Amazon to see if they could help. First, I noticed that it was a dedicated Kindle support line to a help center somewhere in the US (either that, or they’ve gotten really good at outsourcing to people with American accents elsewhere in the world). Then, I explained the problem, how long it had been going on, and the steps I had taken to troubleshoot it. The person on the other end didn’t try to walk me through some script, didn’t try to “verify” I was having the issue by making me retry what I had already done 5-6 times. They simply went, “Ok, we’ll ship you a replacement. Do you want it sent to your address on file?” That was it. No hassles, no waiting on hold, just an instant replacement being shipped. Amazon, not only do you make my shopping life so much easier than it would be otherwise, but you also really, really know how to take care of your customers well.
My mental calendar isn’t screwed up this week, so tomorrow really is (and feels like) Wednesday. It should be another day with just the right amount of stuff to do (at least in the afternoon, the morning might be a tiny bit boring), dependent on new meetings and cancellations, of course. I’ve learned that you can go into a day thinking it has the best schedule ever, and then by the time it’s done, you’re left wondering where that perfect schedule went.